Setting up a customer service call center and employee training
In order to establish the system’s professional infrastructure, we will thoroughly train the various work teams, each in its field, including field technicians, support, maintenance or customer support representatives. Each of the employees will undergo theoretical and hands-on training, allowing them to provide responsible service and optimal performance.
We will help set up a customer service call center and assimilate a computerized system to manage it. The system is based on providing 24/7 service and support, remote assistance in the event of a malfunction and an available response on any service-related issue in the field. Service center employees will undergo professional training on technical operations of the system as well as on service-related aspects.